FREQUENTLY ASKED QUESTIONS
You have been re-directed to TopMark from the website of a school participating in the Risk Protection Arrangement (RPA).
If a Third Party or Third Party representative wishes to make a Public Liability (injury) or an Employer’s Liability (injury) claim, it should be submitted through the MOJ Claims Portal using the TopMark Claims Management Ltd ID – D00073. The compensator should be marked as ‘Department for Education – RPA only’.
Who are TopMark and what do they do?
TopMark Claims Management Ltd are a British company specialising in the management of claims and associated services and currently work for a number of UK Government Departments.
As of 1st September 2018 they have been appointed to administer the claims management function of the DfE Risk Protection Arrangement (RPA)
How quickly should I report a claim?
It is best to report a claim as soon as possible after discovery or intimation by a third party. This ensures that you are afforded the best protection and minimises potential claim costs. If you are in any doubt over reporting a claim/incident please contact:-
Tel: 0330 058 5566
Please click the following link for a detailed list of frequently asked questions regarding the RPA scheme, coverage and support services:-
Please click the following link for a list of the Top Ten frequently asked questions regarding the RPA scheme, coverage and support services:-
Reinforced autoclaved aerated concrete (RAAC)
For any queries following the discovery of Reinforced autoclaved aerated concrete RAAC within property for which RPA members are responsible, please see the following link
During a very challenging time for RPA members, we want to let you know we are doing all we can to help you and your stakeholders.
We are experiencing a higher volume of calls and processing a greater volume of claims, and whilst our responses may take a little longer than usual, we are committed to delivering a high-quality service.
To assist us during this time, and prior to making telephone a enquiry, it would be helpful if you could check the FAQs section of the website which is designed to give you immediate support (see below link).
We have increased our resources to successfully manage your expectations and the message we very much want to convey is that we are here to help and support you at every stage.
We are operating innovative ways of working electronically and our loss adjusters are able to collate information via telephone, video conference, email, in addition to conducting virtual site inspections using the latest secure technology.
Our supply chain is also fully supported by approved suppliers who are able to conduct repair/reinstatement, work whilst adopting a strict social-distancing method of work.
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