Questionnaire – DFE Risk Protection Arrangement Claims Portal

Risk Protection Arrangement

Questionnaire

School Name (Optional)

When initially reporting/making the claim, how would you rate the efficiency of the process?

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Overall, how would you rate the claim handler's knowledge and competence?

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Overall, how would you rate the claim handler's courtesy and professionalism?

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Did the claims handler keep you kept abreast of all developments, and were all decisions made regarding the claim clearly explained? (Requied)

Yes No

If a loss adjuster was involved, how would you rate the promptness of their actions and knowledge?

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If a loss adjuster was involved, how would you rate their communication and helpfulness?

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If a solicitor was appointed to deal with your claim, how would you rate the promptness of their actions and knowledge?

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If a solicitor was appointed to deal with your claim, how would you rate their communication and helpfulness?

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Overall, how would you rate the service you received?

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Please provide further comment.