Welcome to the DFE Risk Protection Arrangement Claims Portal
TopMark Claims Management Ltd has been appointed to assist RPA members and are here to help guide you through the claims process.
If you are unsure as to the nature of your claim, wish to discuss a claim submitted after 1st September 2018, or simply need advice/assistance, then TopMark may be contacted on 0330 058 5566, or by e-mailing
TRAVEL & PROPERTY EMERGENCY CLAIMS/INCIDENTS
If you require urgent assistance, please call 0330 058 5566 and select option 1 for a 24 Hour Travel Emergency, or select option 2 for Property related emergencies (such as Fire, Flood or Storm Damage).
CYBER EMERGENCY CLAIMS/INCIDENTS
If you require urgent assistance, please call 0800 368 6378 or e-mail RPAresponse@cyberclan.com
From April 2022, the Risk Protection Arrangement (RPA) will include cover for Cyber Incidents,
which is defined in the RPA Membership Rules as: “Any actual or suspected unauthorised access to any computer,
other computing and electronic equipment linked to computer hardware, electronic data processing equipment,
microchips or computer installation that processes, stores, transmits, retrieves or receives data."
For Local Authority Maintained Schools Cyber cover commences from 01/04/22, while for Academies, Cyber cover commences from 01/09/22.
NON-EMERGENCY CLAIMS
Incidents/claims should be notified electronically via the claims portal by clicking the following link:
Alternatively, should you prefer, you can download a claim form from the membership information page and email this to TopMark at rpa.cm@davies-group.com.
Reinforced autoclaved aerated concrete (RAAC)
For any queries following the discovery of Reinforced autoclaved aerated concrete RAAC within property for which RPA members are responsible, please see the following link
COVID-19
During a very challenging time for RPA members, we want to let you know we are doing all we can to help you and your stakeholders.
We are experiencing a higher volume of calls and processing a greater volume of claims, and whilst our responses may take a little longer than usual, we are committed to delivering a high-quality service.
To assist us during this time, and prior to making telephone a enquiry, it would be helpful if you could check the FAQs section of the website which is designed to give you immediate support (see below link).
We have increased our resources to successfully manage your expectations and the message we very much want to convey is that we are here to help and support you at every stage.
We are operating innovative ways of working electronically and our loss adjusters are able to collate information via telephone, video conference, email, in addition to conducting virtual site inspections using the latest secure technology.
Our supply chain is also fully supported by approved suppliers who are able to conduct repair/reinstatement, work whilst adopting a strict social-distancing method of work.
Please click here for further guidance in relation to COVID-19.
CULTURAL ASSET VALUATION SERVICE
If you require a valuation of a cultural asset such as a work of art, antique, memorabilia, etc, please click on the link below:
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