Welcome to the DFE Risk Protection Arrangement Claims Portal
TopMark Claims Management Ltd has been appointed to assist RPA members and are here to help guide you through the claims process.
If you are unsure as to the nature of your claim, wish to discuss a claim submitted after 1st September 2018, or simply need advice/assistance, then TopMark may be contacted on 0330 058 5566, or by e-mailing
TRAVEL & PROPERTY EMERGENCY CLAIMS/INCIDENTS
If you require urgent assistance, please call 0330 058 5566 and select option 1 for a 24 Hour Travel Emergency, or select option 2 for Property related emergencies (such as Fire, Flood or Storm Damage).
CYBER EMERGENCY CLAIMS/INCIDENTS
If you require urgent assistance, please call 0800 368 6378 or e-mail RPAresponse@cyberclan.com
From April 2022, the Risk Protection Arrangement (RPA) will include cover for Cyber Incidents,
which is defined in the RPA Membership Rules as: “Any actual or suspected unauthorised access to any computer,
other computing and electronic equipment linked to computer hardware, electronic data processing equipment,
microchips or computer installation that processes, stores, transmits, retrieves or receives data."
For Local Authority Maintained Schools Cyber cover commences from 01/04/22, while for Academies, Cyber cover commences from 01/09/22.
NON-EMERGENCY CLAIMS
Incidents/claims should be notified electronically via the claims portal by clicking the following link:
Alternatively, should you prefer, you can download a claim form from the membership information page and email this to TopMark at rpa.cm@davies-group.com.
Near Miss Event Button
To assist you in your risk management, RPA have introduced a near miss button where you can record all near misses, including those you may not usually capture within the scope of the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), and have those details sent to you for your records. The data will be used to inform the strategy for improving the RPA risk management service and resilience offers. This does NOT replace, nor feed into, the RIDDOR reporting requirement, which you are still legally required to do.
ONGOING CLAIM
To contact us regarding your currently ongoing claim please click on the link below:
CULTURAL ASSET VALUATION SERVICE
If you require a valuation of a cultural asset such as a work of art, antique, memorabilia, etc, please click on the link below:
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